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physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, physician assistants

Notes moyennes

655 avis
  • Note globale 3.5 / 5
  • Facilité d'utilisation 3.5 / 5
  • Service client 3.5 / 5
  • Fonctionnalités 3.5 / 5
  • Rapport qualité-prix 3.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • athenahealth
  • http://www.athenahealth.com/
  • Fondé en 1997

En savoir plus sur athenaClinicals

athenaClinicals helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.

athenaClinicals - Fonctionnalités

  • Certifié ONC-ATCB
  • Graphiques
  • Planification des rendez-vous
  • Portail libre-service
  • Prescription électronique
  • Reconnaissance de l'écriture manuscrite
  • Reconnaissance vocale
  • Suivi de la conformité
  • Utilisation significative certifiée
  • Facturation médicale
  • Gestion des dossiers patients
  • Gestion des lits
  • Gestion des médecins
  • Gestion des patients hospitalisés
  • Gestion des réclamations
  • Gestion des soins ambulatoires
  • Gestion des stocks
  • Gestion des stratégies
  • Intégration comptable
  • Planification des rendez-vous
  • Conforme HIPAA
  • Dossier médical informatisé
  • Facturation
  • Gestion de cabinet
  • Gestion des admissions
  • Gestion des vaccins
  • Messagerie SMS
  • Notes cliniques
  • Offres groupées personnalisées
  • Planification
  • Saisie des frais
  • Traitement des codes

Avis les plus utiles sur athenaClinicals

Better than the rest

Traduire avec Google Translate Publié le 20/07/2016
Donna S.
Office Manager
13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Note globale
3 / 5
Facilité d'utilisation
4 / 5
1 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our practice has been using Athena for our practice management software for over 10 years and we implemented the Athenaclinicals EMR in 09/2012.

Avantages: Athenaclinicals has made Meaningful Use a manageable task by providing us with resources such as a checklist, status list and recommendations to meet Meaningful Use. Also they stay informed about the latest regulations and changes so that we can focus more on treating our patients and managing our practice.
The billing functionality has definitely helped improve our A/R as well as assist us in tracking encounters to ensure we bill everything our providers do.
Their credentialing functionality has also been helpful in assisting with enrollment and credentialing verification.
The EMR and charting functionality is very comparable to other available software.

Inconvénients: The biggest issue we have run into in the past year is with regards to customer service. Athena has changed the way they handle issues that cannot be resolved by your initial CSC call. The only way to "speak to" or contact the people working on your issue is via Athena email. Unfortunately, this leads to miscommunication, confusion, frustration and delays in resolution.
Completing certain tasks are more cumbersome than necessary, at least based on the opinions of our providers and staff. They feel they have to click more "buttons" and complete more "steps" to get to their end result eg. check-in, processing documents, charting.
Athena has so many different features and functionality that it is difficult to make sure you are utilizing the software to it's fullest capabilities for your practice and specialty.

Great reports, poor customer service

Traduire avec Google Translate Publié le 07/01/2017
Angelique A.
Physician/ Owner
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Note globale
3 / 5
Facilité d'utilisation
3 / 5
1 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered. The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena. I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming. Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

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