--- description: Elina : qu'en pensent les utilisateurs ? Lisez les avis clients sur Elina, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Elina - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Elina](/software/98868/elina) # Elina Canonical: https://www.capterra.lu/software/98868/elina Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/98868/elina?page=2) > Elina PMS – logiciel de gestion d'hébergement automatisé et performant. Essayez le système de démo gratuitement : réservez une démo et obtenez rapidement un devis. > > Conclusion : 57 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Elina ? De plus en plus de fournisseurs d'appartements et de locations de vacances cherchent à gagner du temps, à améliorer leurs opérations grâce à l'automatisation, à augmenter leur rentabilité et à améliorer les interactions avec les clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 57 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Vestibule Marketing - **Pays**: London, R.-U. - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 15,00 £GB - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Allemagne, Bahamas, Barbade, Belgique, Belize, Bermudes, Danemark, Finlande, Guernesey, Irlande, Islande, Jersey, Luxembourg, Monaco, Norvège, Pays-Bas, Portugal, Royaume-Uni, République dominicaine, Suisse et 4 de plus ## Fonctionnalités - Automatisation du marketing - Comptabilité - Gestion de l'expérience invité - Gestion de la communication - Gestion de la maintenance - Gestion des biens - Gestion des calendriers - Gestion des canaux - Gestion des contacts - Gestion des documents - Gestion des employés - Gestion des recettes - Gestion des réservations - Gestion des taux - Gestion des tâches ménagères - Intégration GDS et OTA - Logiciels d'expérience client - Paiements en ligne - Point de vente (PDV) - Rapports et analyses - Rapports et statistiques - Suivi des locataires - Suivi des locations - Third-Party Integrations - Traitement des paiements ## Intégrations (30 au total) - Adyen - Beyond - Breezeway - Duve - Google Ads - Google Analytics 360 - Google Maps - Hotjar - Loopon - Opayo - OutPerform RMS - PayPal - PriceLab - PriceLabs - Pyramid ... et 15 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Logiciels de location saisonnière](https://www.capterra.lu/directory/30616/vacation-rental/software) - [Gestion des biens](https://www.capterra.lu/directory/30929/rental-property-management/software) ## Logiciels similaires 1. [Guesty](https://www.capterra.lu/software/159377/guesty) — 4.4/5 (466 reviews) 2. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews) 3. [eZee Absolute](https://www.capterra.lu/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 4. [Lodgify](https://www.capterra.lu/software/131924/lodgify) — 4.5/5 (1283 reviews) 5. [Hostfully](https://www.capterra.lu/software/187827/property-management-platform) — 4.2/5 (235 reviews) ## Avis ### "Product is everything I needed and more. Great support team. I'm a really happy customer." — 5.0/5 > **Fiona** | *13 juillet 2018* > > **Avantages**: My self-catering complex has 12 cottages available for holidays \& for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are - - Automatic collection of (2-stage) payments. I now rarely have to get involved with this process. - Ability to specify arrival/depart days, min/max length of stay (my standard set-up), \& then open up a cottage for e.g. a much shorter-stay, or a \`non-standard arrival day, to fill any gaps. - Integration with Staah, so a 2 way integration with many appropriate OTAs - Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification). - Very flexible \& easy to use promotions tool. - \`Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held. - Continually upgrading \& revitalising system, which is very reassuring. - Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also. > > **Inconvénients**: - Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier. - The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality - Lots of clicking between screens when making a reservation manually - Marketing tool is not as swish as it could be. As I understand it, there are plans to improve all/most of the above though, which would be great. ----- ### "Feature rich PMS and Booking Engine" — 5.0/5 > **Utilisateur vérifié** | *16 juin 2020* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Elina is incredibly feature-rich. It delivers most of the requirements of a dedicated Property Management System and while also being a powerful Booking Engine. The redesign of the booking engine last year produced a very powerful sales process for guests making bookings online. A strong relationship with STAAH makes the integration for channel management quick and easy. > > **Inconvénients**: The accounting and invoicing modules need updating, something that the team at Elina have been working on in the last year. The customer support team are lovely, very very helpful and know their product inside out. To maintain the level of support as they do means that response times can suffer sometimes in busy periods. They do however always deliver a resolution\! > > Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the system its fast, quick and intuitive, and has been getting even more so with the user interface improvements that have been rolled out over the last 12 months ----- ### "The product is ok, but is complicated to use and with rigid limitations. Customer service, forget it" — 3.0/5 > **Utilisateur vérifié** | *25 juin 2018* | Taux de recommandation : 0.0/10 > > **Avantages**: This suite aims to offer you a comprehensive package, an all in one solution for your hotel needs. They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad. They make constant improvements and they keep everything in order. being an old time customer, however, over the years I have witnessed many slow downs and server issues that took time to resolve. When they embark in a major improvement, that can also affect your productivity, because things do not go always well at the first take If all the functionalities that they offer worked as promised, this suite would be a great tool, however it is more likely that they will not go beyond a certain level of efficiency, because they are too many, too difficult to work together at a deep level, and subject to continuous change from market innovations It would be betterif your expectations are limited, if you have a small property with simple routines to manage, a simple calendar, rates that don't change too high or low, promotions that don't promote too much, etc. They also have a small website development agency that is managed with taste, and that i have appreciated even more than the booking engine itself. > > **Inconvénients**: The software has its pros and cons as I have already said, you can get the pros without taking the cons onboard. What I find was really bad is customer service. I don't complain too often, but the last time I did - and I believe it was for a right reason - they eventually deleted the ticket itself and dropped it I am learning the hard way, that software developers really don't have any knowledge of customer care; they just sit on their chair all day with their nose on the keyboard and in the end you have to accept what they give you. First thing, ,if for any reason you don't like what you get, it is entirely your problem. They don't seem to care, Well, in spite of 8 years I am happy to have found the strenght to move to a different provider. it took me a big effort, but I am very happy to have done it ----- ### "Peace of mind" — 5.0/5 > **Atif** | *25 avril 2024* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Payment automation \& booking management flexibility. > > **Inconvénients**: Pax occupancy-based pricing is complicated. ----- ### "Great choice" — 5.0/5 > **Karol** | *14 juin 2020* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: A fantastic software. We use it for a company that operates both in the apartment and the hotel world and across multiple geographies with varying tax rules. Elina is smashing it - once it's set up properly, it's a breeze. From day-to-day operations to reports and 3rd party integrations (payment gateways, RMS, custom housekeeping app). Take your time to plan out full set up with them inc. marketing and auto communications - it will save you hours and hours of work every week so it's worth understanding it fully and planning out for it. Overall, outstanding software and partnership. > > **Inconvénients**: Nothing, really. There were some points on design and usability but they addressed it with one of their recent new releases. > > The team is great, constantly coming up with improvements and they actually listen to feedback and implement it. Great support and understanding from them during COVID19 times. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/98868/elina?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/98868/elina) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées