--- description: LiveHelpNow : qu'en pensent les utilisateurs ? Lisez les avis clients sur LiveHelpNow, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveHelpNow - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [LiveHelpNow](/software/99093/livehelpnow-suite) # LiveHelpNow Canonical: https://www.capterra.lu/software/99093/livehelpnow-suite Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/99093/livehelpnow-suite?page=2) > LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la gestion des appels. > > Conclusion : 72 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise LiveHelpNow ? Destiné aux entreprises qui souhaitent engager des visiteurs sur leur site web pour améliorer la satisfaction client, la fidélité, la génération de leads et les ventes en ligne. LiveHelpNow s'adapte aux entreprises de toute taille, depuis les start-up jusqu'aux entreprises en croissance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 72 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: LiveHelpNow - **Pays**: Hatboro, É.-U. - **Fondé**: 2003 ## Contexte commercial - **À partir de**: 21,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, espagnol, français, hindi, portugais, russe - **Pays disponibles**: États-Unis ## Fonctionnalités - AI Copilot - Accès mobile - Alertes/Notifications - Alerts/Escalation - Autoresponders - Base de données de clients - Chat et messagerie - Chat proactif - Communication multicanal - Enquêtes et feedback - Fonctions pour secteur de l'assurance - Formulaire hors ligne - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des listes d'attente - Gestion des tickets de support - Gestion du pipeline de ventes - Géociblage - Logiciels d'expérience client - Logiciels de chatbots - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Saisie de leads - Stratégie de marque personnalisable - Support client - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage ## Intégrations (28 au total) - Adobe Commerce - Agile CRM - Capsule - Constant Contact - Drupal - Freshdesk - GetResponse - HubSpot CRM - Insightly - JangoMail - Joomla - Mailchimp - Meta for Business - Microsoft Azure - Microsoft Teams ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Logiciels pour éditeurs de livres et gestion des abonnements](https://www.capterra.lu/directory/20020/publishing-and-subscriptions/software) - [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (986 reviews) 5. [Salesforce Service Cloud](https://www.capterra.lu/software/136189/salesforce) — 4.5/5 (821 reviews) ## Avis ### "LiveHelpNow was very easy to integrate into our website as a live chat feature." — 4.0/5 > **Utilisateur vérifié** | *14 juin 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast. There are a lot of options that make this product work for small to large businesses. The information you can see on the back-end about how a user has interacted with your website is very helpful for the agents. > > **Inconvénients**: By default the JavasScript you include on your website continuously sends polling requests on a regular basis. This is for the feature where you can reach out to people on your website. I had the development team disable this for out account as it was a feature we didn't want to use and they did so quickly. > > The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand. ----- ### "Best economical chat app in the market" — 5.0/5 > **Mark** | *31 janvier 2018* > > **Avantages**: Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google. > > **Inconvénients**: Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option. ----- ### "Clunky, but good for the price." — 3.0/5 > **Utilisateur vérifié** | *13 juin 2018* | Taux de recommandation : 5.0/10 > > **Avantages**: My organization uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding. > > **Inconvénients**: They should come with Admin licenses so I don't have to pay for 1 license per account I am managing. ----- ### "one of the best customer service i ever experience" — 5.0/5 > **adrian** | *15 mars 2022* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: i like the trigger and the advise to help on it and the customers service they have is on point especially jared brown has one the best customers service and knowledge he shared a lot of it im using the chat feature and im still going to go through it to use what else they do that i need jared brown keep up the customers service > > **Inconvénients**: nothing really so far im new at this and going to keep on going > > it was a little confusing with the triggers but jared brown got it down for me the way it set up and that it give a example of it ----- ### "Large call center, life saver" — 5.0/5 > **John** | *15 juin 2018* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Ability to support customer using any channel (Chat, SMS, Phone, Email, Facebook, Twitter, etc) is absolutely indispensable. All records are stored and easily pulled up during the conversation. For example SMS chat started by a customer with LHN showing all previous conversations by the same customer which were done in the past by email, chat, phone, facebook, etc giving us full picture and enabling us to provide the best customer service we can. Just awesome > > **Inconvénients**: Would love to see themes added to the operator console. Not sure what else I can point out here, the software is simply done by someone who knows call center business. > > Multi brand support with ease ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/99093/livehelpnow-suite?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/99093/livehelpnow-suite) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées